Returns Policy

If you would like to return your Lockabox One please contact us on [email protected], where our customer service team will talk you through the process.

Returns policy

Right to cancel

You have the right to cancel any order within 60 days without giving any reason. The cancellation period will expire 60 days from the day on which you acquire, or a third party (other than the carrier) nominated by you acquires, physical possession of the last purchase under the order.

To exercise the right to cancel, you must clearly inform us by post Returns at Lockabox®, Unit 1 Duke Street Chambers, Bridge Street, Kingsbridge, Devon, TQ7 1HX or email us at [email protected] or call +44 1548 856574 of your decision to cancel this contract. To meet the cancellation deadline, it is sufficient for you to send your cancellation communication before the cancellation period has expired.

Effects of cancellation

If you cancel, we will reimburse to you all payments received from you, excluding the costs of delivery and return. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary or inappropriate handling by you.

We will make the reimbursement without undue delay, and not later than:

(a) 14 days after the day we receive back from you any goods supplied; or

(b) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel.

We will make the reimbursement using the same means of payment as you used for the initial transaction and will not charge any fees as a result of the reimbursement although the cost of return shipping will be deducted from your refund amount if you use one of our product return labels. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate cancellation to us. The deadline is met if you send back the goods before the period of 14 days has expired.

Any goods returned should be unused, with all labels and tags intact, in their original packaging and accompanied by proof of purchase.

This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or misdescribed.

Please contact us at [email protected] if you require a product returns label.

We offer a next day delivery service to mainland UK customers, but product(s) must be ordered before 12 noon to qualify. Should your items not arrive in the time expected we will reimburse you the difference between the standard cost of delivery and the extra paid for next day delivery on the same means of payment as that used in the initial transaction.

Customer Registration

To order you need to complete your contact details and follow any other instructions. To purchase from us you need to be 16 years or over, and you warrant that the details provided by you are true, accurate and complete in all respects.

Gift Vouchers

It is your responsibility to check the delivery email address for gift vouchers as we cannot be held responsible if a gift voucher is used by someone other than the intended recipient if the email address entered is incorrect. In addition, we cannot take responsibility for any gift vouchers that are lost or used by someone other than the intended recipient after delivery. Make sure your recipient has received the gift voucher, as it is the recipient’s responsibility to keep the voucher details safe.

From time to time, gift vouchers may get caught in spam filters, and it is the recipient’s responsibility to check these filters. We cannot take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside our control. We do refund gift vouchers using the same method as the original payment method (such as onto a gift voucher, the original debit/credit card account, or a combination of the two).

Discount Codes

The conditions of use relating to any discount code will be specified at the time of issue.

Two Year Standard Warranty Terms & Conditions

Lockabox products supplied by us benefit from a standard manufacturing warranty for two years from the date of sale.  Please visit our Lockabox Warranty page to find out more. Where you are purchasing other than as a consumer, we do not accept liability for loss of profits, loss of bargain or any consequential or indirect loss and our liability in respect of each product is limited to the price that you pay for that product.

Trade Marks

Lockabox has trade mark and patent protection for its products.  Please contact us at [email protected] for more information.

Jurisdiction and Venue

You agree that these terms are to be construed in accordance with the laws of England and Wales and that any disputes under these terms shall be brought in the courts of England and Wales. If you are a consumer living in:

  •   Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts;
  •   Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English cou­­­­rts;
  •   A country outside the UK you may be entitled to bring legal proceedings in your home jurisdiction.

If you have any questions or require further information about any of our policies, please email [email protected]


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