FAQS

Lock problems

It’s super-easy to set the code on the Lockabox One. Just follow these few simple steps:

  1. The default code for the box is 000. To change the existing code, make sure the correct code (either 000 if it’s new or your set code) is in place and you can open the door freely.
  2. Then open the door, and you will see a small metal tab on the backside of the lock. Slide this from position A to B.
  3. Set the 3-digit code that you want by using the dials on the front of the box, before moving the metal tab back from B to A.
  4. Hey presto! Your code is now set.

Please remember you should move the number dials after closing/locking your box.

Changing the code on your Lockabox is simple:

  1. Firstly, make sure that the correct code is entered on the front of the box.
  2. Slide the metal tab on the backside of the lock (inside of the door) from position A to B.
  3. Then, set the 3 digit code that you want using the dials on the front of the box, before moving the metal tab from from B to A.
  4. Your code will now be changed.

As the Lockabox One is a secure product, any ‘quick fix’ would make it less effective so there is no ‘master code’. If the code has been lost or forgotten, the only way to open your box is to work through all the possible combinations from 000-999 - it’s not as daunting as it sounds and takes roughly 15 minutes.

Once you have then found the code, you can reset it using the AB tab on the inside of the door.

If you are still having trouble accessing your box, then please contact us at in[email protected]. Let us know what the issue is with your box and we’ll do our very best to help you.

First things first - don’t panic!, We can help. First things first please check the following:

  1. Are the dials on the three-digit combination lock lined up correctly?
    If they are nudged slightly and not completely aligned, it won’t allow the box to open. Sounds simple, but lots of us get caught out by it.
  2. Have you changed the code recently?
    If the digits weren’t lined up exactly when setting the code, then this may cause the lock to malfunction and prevent you from opening the box.
  3. Are you entering the correct code?
    If you’re unsure of your code, then there is only one way to reset it. Unfortunately, due to the Lockabox One being a secure product any quick fix would make it less effective. The solution to this issue takes roughly 15 minutes (often less) and requires working through all possible combinations from 000-999. This really isn’t as daunting as it sounds!
  4. Is your box new?
    If you have never set your code, the default code is 000. This will need to be entered on the box, to allow you to open your box and change the code for the first time.

If you are still struggling to access the contents of your box, please email us at [email protected], making sure you include your order number and name.

If it’s urgent, please call our offices on +441548 856574 (our office is open 08:30 - 17:00 GMT, Monday - Friday)

Sometimes the lock tab on the back can be a little sticky. We suggest using something thin and flat (such as a coin) between your thumb and the lock tab. If you apply additional pressure you should be able to free the movement. Once this is done for the first time, the operation should be smooth and easy from then on.

Please contact us by email at [email protected] or give us a call on +441548 856574 (our office is open 08:30 - 17:00 GMT, Monday - Friday)

Shipping, delivery & invoicing

If you wish to change your shipping address after purchase, please contact us at [email protected] with your order number, name, date of purchase and new address as soon as possible, and we’ll see if we can change your details.

Our warehouses fulfil orders quickly, so we can’t guarantee that we can help, but we’ll do our very best to make the necessary changes if we can.

If your order hasn’t arrived within the specified delivery time (see shipping & delivery page for delivery times) or you have any concerns, please don’t hesitate to get in touch at [email protected].

Please make sure you include your order number, name and address in any correspondence and we will update you on the delivery status as soon as we can.

Everywhere!
For a slightly more detailed answer, go to our shipping & delivery page to see options for where you are in the world. If you can’t find your country listed we can still deliver, but get in touch with us for more details at [email protected]

Not currently. For expected delivery timings, see our shipping & delivery page.

For pricing please see our shipping & delivery page.

Yes, all website orders are tracked. If you do not receive a tracking email letting you know we have dispatched your order, get in touch with us [email protected] and we can provide your tracking details.

Yes. To get one please send us an email to [email protected] including your name, order number and address.

You should get a confirmation email from us when you place an order. If nothing arrives, please check your spam and junk email folders. If those don’t have an email from us, please get in touch at [email protected] with your name, order number and address.

Size & design

Currently the Lockabox One is currently our only available size, however we are always looking to expand our range and the sizes we offer. We love to know what you think, so if there’s a specific size you would be interested in let us know!

The sizes of the Lockabox are:

Metric
External - L 31cm x W 21cm x H 17cm External - L 12.2in x W 8.3in x H 6.7in
Internal - L 28.3cm x W 19.2cm x H 16.1cm Internal - L 11.1in x W 7.6in x H 6.3in
Door Opening - W 17.5cm x H 15.3cm Door Opening - W 6.9in x H 6in

The sizing of the Lockabox One shelf packs are as follows:

Single Shelf:
Metric
L 12cm x W 20.5cm x H 0.5cm L 4.75in x W 8.2in x H 0.3in
Single Base Insert:
Metric
L 13.5cm x W 19cm x H 0.5cm L 5.3in x W 8.2in x H 0.3in

It’s really easy to fit your shelf pack into your Lockabox One using these step by step instructions.

  1. Fit the two base airflow inserts first - tilt them on an angle and place inside the bottom of the Lockabox One.
  2. Angle the shelf marked ‘A’ with the arrow pointing towards the back of the box, then position the tabs in the airflow holes.
  3. Angle the shelf marked ‘B’ with the arrow pointing towards the front of the box, then position the tabs in the airflow holes.

How much time have you got? You can fit everything from a pint-size bottle of milk to mobile phones and tablets (whilst on charge). The Lockabox One is also the ideal size to store creams and lotions, blister packs and standard medicine bottles!

What food can fit in a Lockabox One?
  • Chocolate bars (large & small)
  • A standard loaf of bread
  • Packets of sweets
What drink can fit in a Lockabox One?
  • 1 pint carton of milk (standing up)
  • Standard bottle of wine (lying down)
  • Drinks cartons
  • 6-pack of beer
What tech can fit in a Lockabox One?
  • Xbox/Console games
  • Mobile phones (whilst on charge)
  • Tablets (inc most ipads - please check device size)
  • Game controllers
  • Chargers
  • Batteries
  • Wifi Routers
What stationery can fit in a Lockabox One?
  • staples/holepunches
  • pens/pencils/general stationary
  • Small diaries & notebooks (A5)
  • Letters/envelopes (smaller than A4)
What ‘other products’ can fit in a Lockabox One?
  • Blister packs
  • Creams & lotions
  • Standard medicine bottles
  • Medication packs
  • Bleach bottles (lying down)
  • Dishwasher tabs
  • Standard lunchbox
  • Vitamin pots

If you’re not sure if a product will fit in a Lockabox, please get in touch with us.

  • A4 documents/books etc (flat, not folded)
  • Laptops (standard sizing)
  • iPad Pro (newer model)
  • 2L bottles
  • Bottles of alcohol (beer etc) stood up
  • Large kitchen knives
  • Plates

The Lockabox One is designed to provide a level of security in (all) domestic, professional and commercial environments. It is made from a leading impact and shatter resistant food grade polycarbonate and is exceptionally durable when used everyday as a deterrent to unwanted access, safety and the protection of others. It is not designed to be a fail safe to entry so must be used responsibly by the user.

If you’re uncertain whether the Lockabox One would be suitable for your needs, please contact us at [email protected] with your question.

Yes, we’re big believers in R&D so watch this space. If you would like to be kept up-to-date with any current project or possible future products, please sign up to our mailing list by sending us an email at [email protected]

Got an idea for our box or something you’d like to see? We’d love to hear all about it. Get in touch at [email protected] and let’s talk.

Business enquires

Yes, we do offer volume purchasing pricing depending on how many you order. Please contact us at [email protected] to find out more.

The minimum order quantity for business pricing is 12 units. Please send us an email to [email protected] and let us know how many you need.

We can ship up to 120 units the next business day - please note this may vary depending on country and Lockabox colour. However, we do usually hold large volumes in stock, so please get in touch with your requirements at [email protected].

Yes, we do have stock readily available to support volume purchasing. Please contact us at [email protected] with your requirements.

We provide bespoke quotes for every enquiry we receive. Please send us an email to [email protected] and make sure you include the quantity and colour of Lockabox you want and the delivery address, so we can give you a delivery quote.

Yes, we provide business samples to see if they meet customers’ requirements. Please contact us at [email protected] for further information.

Yes, we can provide customisation and/or partnership offering. We’d be happy to talk about whatever you need as we offer a range of services and options. Please contact us at [email protected] with your requirements.

Returns & warranty

Lockabox products come with a 2-year manufacturer warranty as standard and we pride ourselves on build quality. If your product does develop a fault within this period, please email [email protected] with a detailed description of the issue alongside images, to help our returns team understand the fault and to provide you with the next steps and appropriate course of action. Please email us (make sure to include your name and order number) as soon as you think there may be a problem with your Lockabox.

Returning because you changed your mind - If you wish to return your item, please contact [email protected] with your request. A returns label will be provided, we will expect the box to be unused and in original condition (including all labels and tags intact) with proof of purchase within 60 days. We will give you an exchange or refund, as long as your returned product meets our terms and conditions. The cost of return shipping will be deducted from your refund amount.

Returning a faulty item - If your product develops a fault within 60 days of purchase, please contact us at [email protected] with your name, order number, description of the issue and photos. From there, we’ll issue you with a free returns label and the option of a replacement or full refund as soon as we receive the faulty box.

PR & marketing enquiries

We can’t wait to connect with you! Our socials are:

Instagram

Facebook

Twitter

LinkedIn

Make sure to tag us in any pictures you post...you may even receive a discount!

Thanks for your interest, please contact [email protected] and we’d be delighted to help.

Get in touch at [email protected] and let’s see if we can make it happen!.

Please contact our team at [email protected] and let’s talk!