FAQS

It’s super-easy to set the code on the Lockabox One™ and Lockabox Mini™. Just follow these few simple steps:

1. The default code for the box is 000. To change the existing code, make sure the correct code (either 000 if it’s new or your set code) is in place and you can open the door freely.
2. Then open the door, and you will see a small metal tab on the backside of the lock. Slide this from position A to B.
3. Set the 3-digit code that you want by using the dials on the front of the box, before moving the metal tab back from B to A.
4. Hey presto! Your code is now set.

Please remember you should move the number dials after closing/locking your box.

Changing the code on your Lockabox® is simple:

1. Firstly, make sure that the correct code is entered on the front of the box.
2. Slide the metal tab on the backside of the lock (inside of the door) from position A to B.
3. Then, set the 3 digit code that you want using the dials on the front of the box, before moving the metal tab from B to A.
4. Your code will now be changed.

As the Lockabox One™ and Lockabox Mini™ is a secure product, any ‘quick fix’ would make it less effective so there is no ‘master code’. If the code has been lost or forgotten, the only way to open your box is to work through all the possible combinations from 000-999 - it’s not as daunting as it sounds and takes roughly 15 minutes.

Once you have then found the code, you can reset it using the AB tab on the inside of the door.

If you are still having trouble accessing your box, then please contact us at [email protected]. Let us know what the issue is with your box and we’ll do our very best to help you.

First things first - don’t panic!, We can help. First things first please check the following:

1. Are the dials on the three-digit combination lock lined up correctly?
   If they are nudged slightly and not completely aligned, it won’t allow the box to open. Sounds simple, but lots of us get caught out by it.
2. Have you changed the code recently?
   If the digits weren’t lined up exactly when setting the code, then this may cause the lock to malfunction and prevent you from opening the box.
3. Are you entering the correct code?
   If you’re unsure of your code, then there is only one way to reset it. Unfortunately, due to the Lockabox One™ and Lockabox Mini™ being a secure product any quick fix would make it less effective. The solution to this issue takes roughly 15 minutes (often less) and requires working through all possible combinations from 000-999. This really isn’t as daunting as it sounds!
4. Is your box new?
   If you have never set your code, the default code is 000. This will need to be entered on the box, to allow you to open your box and change the code for the first time.

If you are still struggling to access the contents of your box, please email us at [email protected], making sure you include your order number and name.

If it’s urgent, please call our offices on +441548 856574 (our office is open 08:30 - 17:00 GMT, Monday - Friday)

Sometimes the lock tab on the back can be a little sticky. We suggest using something thin and flat (such as a coin) between your thumb and the lock tab. If you apply additional pressure you should be able to free the movement. Once this is done for the first time, the operation should be smooth and easy from then on.

Please contact us by email at [email protected] or give us a call on +441548 856574 (our office is open 08:30 - 17:00 GMT, Monday - Friday)