Lockabox Terms of use and supply

Company Status

Welcome to the Site. If you continue to browse and use the Site, you agree to comply with and be bound by the following terms and conditions of use, which, together with our Privacy Policy and any other policies referred to on the Site (Policies), govern Lockabox’s relationship with you in relation to the Site (these Terms).

European Authorised Representative (EAR)

Our European Authorised Representative is Obelis S.A., Bd. Général Wahis 53, 1030 Brussels, Belgium (email: mail@obelis.net).

Website Usage

The use of the Site is governed by these Terms and no others. Please read them carefully. By using the Site, you confirm that you accept these Terms and agree to comply with them.

Lockabox reserves the right to make changes to the Site and these Terms these Terms at any time, without prior notice. Any changes will take effect when posted on the Site and will apply to your use of the Site after that time.

Copyright and or Trademark Notice

Lockabox Limited has copyright in the Site and its content. All rights are reserved. Unless otherwise specified, all material appearing on the Site, including the text, website design, logos, graphics, icons and images, as well as the selection, assembly and arrangement thereof, is the sole property of Lockabox or its licensors. 

All software used on the Site is the sole property of Lockabox or its licensors. You may use the content of the Site only to appraise our products prior to making a purchase and placing an order on the Site and for no other purpose. No material from the Site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission from Lockabox. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on the Site may violate copyright, trademark and other applicable laws and may result in criminal or civil action being taken by us.

Links Policy

The Site may contain links to other websites on the internet that are owned and operated by third parties. You acknowledge and agree that Lockabox is not responsible for the operation of, or content located on or through, any such website and that inclusion of any link does not imply endorsement by us of the linked website or any products or services referred to on it.

Data Protection – How we may use your Personal Information

We will use your personal information in accordance with our Privacy Policy.

Disclaimer and Limit of Liability

The information contained on the Site is provided for general information purposes only. Although we endeavour to keep the information up-to-date and correct, we make no representation or warranty of any kind, express or implied, as to the completeness, accuracy, reliability, suitability or availability of the Site or the information, products, services or related graphics contained on the Site for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability which cannot lawfully be excluded or limited. Subject to that, and to the fullest extent permitted by law, we shall not be liable for any loss or damage arising out of or in connection with the operation of, use, inability to use, or reliance on the content of, the Site. If you are a consumer, nothing in this paragraph affects your statutory rights.

Product Liability

Lockabox products are designed to offer protection for your personal goods by operating as a deterrent to theft in social, domestic and professional environments. However, our products are not guaranteed to be secure or tamper-proof and should not be used to store high value items or relied upon to prevent any individual from gaining access by force. 

You are responsible for goods stored in any Lockabox product, so please use Lockabox products responsibly and at your own risk, taking full account of this disclaimer. Nothing in this paragraph excludes or limits liability which cannot lawfully be excluded or limited. Subject to that, we will not be liable for any loss of or damage to items stored in any Lockabox product.

Supply of Products

Our supply of products is governed by the Policies and these Terms. Please read them carefully. Your placement of an order or submission of a purchase order indicates your acceptance of these Terms. These Terms shall override any terms or conditions included in any purchase order, whether or not such terms or conditions are signed by Lockabox, or any terms implied by law or custom and practice.

Your order constitutes an offer to purchase products from us. Acceptance of your order, and the formation of a contract between you and us, will take place only when we send you an order confirmation or dispatch confirmation.

If a product is supplied to you by Lockabox free of charge, you are not entitled to resell that product without our prior written consent.

Lockabox reserves the right to make changes to these Terms at any time, without prior notice. Any such changes will apply to orders placed after the revised terms are published on the Site.

Pricing and Availability

Payment may be made by any of the methods indicated on the Site. Payment should be made in local currency where this is an option available to you on the Site. The exchange rate will be set by your bank or credit card provider, who may also charge you an additional administration fee.

The price displayed for goods and services remains the same regardless of the country of delivery. For deliveries in the UK and the EU, the price includes VAT at the rate of the country of delivery. For deliveries outside the UK and the EU (including the Channel Islands and the Canary Islands), the price remains the same, but VAT is not charged and customers are not entitled to any VAT refund. Our UK VAT registration number is 217 2456 21.

At our option, you may be offered a discounted price. This may be conditional upon you purchasing a specified number of products. Lockabox reserves the right to withdraw any discount and/or multi-buy offers at any time.

A delivery charge will be applied at checkout. Please view our Delivery Information page.

All products listed on the Site are subject to availability. If a product is unavailable, we will contact you to update you and suggest a possible replacement. We do our best to ensure that prices are correctly shown, but very occasionally an error may occur. If this happens, we will correct the price and ask you to confirm whether you still wish to purchase the product at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not be obliged to accept, and will be entitled to reject or cancel, any order where there is a pricing error.

All prices are quoted in the currency stated on the Site. Unless otherwise stated at checkout, products are sold by us on a delivered duty paid basis. Where products are not sold on a delivered duty paid basis, further taxes, fees or levies may also be payable depending on the local laws of the jurisdiction of delivery. We cannot take responsibility for such charges, and it is your responsibility to check any additional costs of international delivery to your preferred jurisdiction before placing an order with us.

Orders are dispatched on receipt of payment via the online checkout system, subject to availability and acceptance of your order by us.

Returns Policy

Please see our Returns Policy.

Customer Registration

To place an order, you need to complete your contact details and follow any other instructions. To purchase from us you need to be eighteen (18) years or over, and you warrant that the details provided by you are true, accurate and complete in all respects.

Gift Vouchers

It is your responsibility to check the delivery email address for gift vouchers, as we cannot be held responsible if a gift voucher is used by someone other than the intended recipient because the email address entered is incorrect. In addition, we cannot accept responsibility for any gift vouchers that are lost or used by someone other than the intended recipient after delivery. Please make sure your recipient has received the gift voucher, as it is the recipient’s responsibility to keep the voucher details safe.

From time to time, gift vouchers may get caught in spam filters, and it is the recipient’s responsibility to check these filters. We cannot accept responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside our control. In those circumstances or any other reasonable scenario in which we will agree in our sole discretion to refund a gift voucher, we will refund gift vouchers using the same method as the original payment method (such as onto a gift voucher, the original debit/credit card account, or a combination of the two).

Discount Codes

The conditions of use relating to any discount code will be specified at the time of issue.

Two-Year Standard Warranty Terms and Conditions

Lockabox products supplied by us benefit from a standard manufacturing warranty for two (2) years from the date of sale. Please see our Warranty page for further details. Nothing in this paragraph affects your statutory rights as a consumer. Where you are purchasing other than as a consumer, we do not accept liability for loss of profits, loss of bargain or any consequential or indirect loss and our liability in respect of each product is limited to the price that you paid for that product. 

You can extend your warranty from two-years to three-years by registering your purchase on the following page: Extend your warranty

Trademarks

Lockabox has trademark and patent protection for its products. Please contact us at info@lockabox.com for more information.

Jurisdiction and Venue

These terms are governed by and construed in accordance with the laws of England and Wales. If you are not a consumer, the courts of England and Wales shall have exclusive jurisdiction to determine any dispute arising out of or in connection with these Terms or the products.

If you are a consumer living in:

• Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts;

• Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts;

• Aa country outside the UK you may be entitled to bring legal proceedings in your home jurisdiction.

Last updated: 24 April 2026