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Lockabox Warranty

Standard Manufacturing Warranty Terms

Claims procedure

If your Lockabox product has a fault you should:

  1. Check the operating instructions (please visit our Lockabox FAQs for assistance with lock or code-change issues).

  2. If the fault develops within two (2) years of the date on which you bought the product (or three (3) years if you have registered to extend your warranty via the Lockabox website), send a full detailed description and images to our returns team so that we are in a position to understand the fault and provide you with the next appropriate steps. Please email returns@lockabox.com as soon as you think there may be a problem with your Lockabox product.

  3. To arrange a return, contact Lockabox Customer Service at +44 1548 856574 or returns@lockabox.com.

Conditions of cover

  1. Fraud - All benefits under this warranty are forfeited if a fraudulent declaration or claim is made.

  2. Governing law and statutory rights -This warranty applies to products bought and used in the U.K. the Isle of Man and the Channel Islands, unless otherwise stated in writing by us. The provision of this warranty does not affect your statutory rights. This warranty is governed by English law.

  3. Rights of third parties -This warranty is for the benefit of you, the original purchaser of the product, and anyone else we have expressly agreed with you may benefit from it. No benefits may be given to anyone else.

  4. Events outside our reasonable control - We will not be liable under this warranty where we are prevented from performing our obligations to you by events outside our reasonable control.

  5. Transfer - We are free to transfer our rights and obligations under this warranty and to have third parties carry out our obligations, but this will not reduce your rights under this warranty.

What is covered

Repair of the product and return to you. If we reasonably consider the product to be non-repairable, or beyond economic repair, we may, at our discretion, replace the product with another of the same or similar specification. The original product then becomes our property and may not be disposed of without our consent. A new two (2) year warranty will be issued with all new or replacement products.

What is not covered

  1. Breakdown due to:

    1. accidental damage.

    2. not following our user instructions or using the product other than in accordance with those instructions.

    3. your deliberate damage to, misuse of, or neglect of the product.

2. Repair necessary as a result of:

  1. damage caused by scratching or chipping.

  2. damage caused by storage of objects and/or substances for which the product is not suited.

  3. damage caused by cleaning your product other than in accordance with our instructions.

  4. repairs carried out by persons not authorised by Lockabox.

Additional notes

If you have agreed during registration, your details will be held and used by Lockabox to provide customer service information.

Note: These are the standard terms and conditions for the Lockabox two-year manufacturing guarantee. Please check your own particular promotion for any additional or alternative terms and conditions.

Last updated: 24 April 2026